Support

Hi,
We have 3 EV signing tokens connected on the VH server (linux), the client VH (windows server) can see all 3 devices, however, the Thales NetSafe Authentication Client will almost always detect only the first 2 devices.

- VH server 4.4.1 (optimized)
- VH client 5.2.7

Would appreciate any information on possible cause and/or what to check?

Hi, I bought a T248 Steering Wheel today, I use Shadow (cloud computing) and when I connect my steering wheel to VirtualHere, it says "in use by you" but I can't do anything with it. The cloud computer didn't reconize my steering wheel

I also have a joystick but it works perfectly.

Hope you can help me!
Good day - clemphrd

Hi !
I have use the android server with success before, when i got it first around the 2021-11-30. I do not remember which version it was at that time on the play store.
I had a problem with my TV and had to send it to repair, the main board had fried because of a thunderstorm ... :)
Anyway, today i reinstalled the android server from the play store. The client on the windows 10 machine did not change since then.

Now my two game pad have the same problem, they worked fine before. I get in windows "Invalid device descriptor".

I am experiencing the same problem as a few others with a pi4 running Steam Link (connected to a PC) and hard-wired Ethernet. I have a Logitech G27wheel. The wheel just randomly stops responding for about a second every once in a while. I did notice that when I turn off force feedback, the problem seems to go away.

I also noticed that the PC client 5.3.5 seems to be a little worse than 5.0.0 which was installed by Steam. I am using the p4-optimized server, and that is definitely functioning better than the generic version.

we can ping our raspberry pi from VM on Azure , But client could not find any hubs
it works fine with laptop on Same network, IT team have opened port 7575 from VM , but still its not working
any help suggetion are welcome

Hi,
I have 2 Windows 2012sp2 Servers - 1 as server and second as client. I am trying your software under trial license. If all test is fine - we want to buy.
I connected 1 device (USB Rutoken dongle) on server and try connect it on the client side and get an error.

Hi,

Thanks for the great program, most dongles are working for me except for the Logitech joystick on the shield pro. The server picks up other devices like ps3 controller, ps5 controller, rock band dongles, but I get no popup for this one device.

Please advise.

Thanks!

So, even trying to follow the instructions, i go to hubs, right click and choose license, but there's nothing there, it says that I'm not connecting to any server, I've tried to connect multiple times from my laptop to a virtual machine, but i just can't make it work.

Hi. I bought a new NVIDIA SHIELD in place of the previous one that broke. For the previous one, I bought an application VirtualHere from the android store. Now when I try to buy the app for a new device I can't do that. The app says that I already have a license and cannot make a purchase. How do I fix this problem?

2022-07-23 13:01:34 INFO :Found Full speed device [194f:020a] "PreSonus, ATM SQ" at address 8
2022-07-23 13:02:40 INFO :Unmanaging device 3 [064e:9314]
2022-07-23 13:02:47 INFO :Unmanaging device 8 [194f:020a]
2022-07-23 13:02:49 INFO :Found Full speed device [194f:020a] "PreSonus, ATM SQ" at address 8
2022-07-23 13:02:54 INFO :Unmanaging device 8 [194f:020a]
2022-07-23 13:02:55 ERROR :Cannot complete the capture of device at address 48358240, perhaps it has disappeared?
2022-07-23 13:02:55 ERROR :Error binding device 8 [194f:020a] to connection 1, BIND_ERROR